How can I create an account?
During the checkout process, you will have the opportunity to create an account. If you prefer to checkout as a guest this is possible as well.
How secure is shopping on GanodermaCoffee.com? Is my data protected?
Shopping is very secure. Your privacy is our #1 priority. All pages of this website have SSL encryption.
What are the delivery charges for orders from Ganoderma Coffee?
In order to determine the delivery charges, just add the items you would like to order to your cart. You can then estimate the shipping to your destination by entering your zip code.
Which payment methods are accepted for ganodermacoffee.com?
We accept all major credit cards, paypal express, venmo, cashapp, amazon pay, apple pay and google pay.
How long does it take for me to receive my order?
Delivery is roughly 2-3 days anywhere in the United States. Outside of the US can take from 10-20 business days depending on the method of shipment that you choose.
What exactly happens after ordering?
After you place your order, you will receive a confirmation email. Once the order has shipped, we will send you a notification that you order is in transit with the tracking information.
Do I receive an invoice for my order?
After you place your order, you will receive a confirmation. If you would like, you will also be able to download a PDF invoice.
Will my items come in one package?
Yes, all orders are shipped in one package unless you are ordering a large quantity of products and the cannot fit into one box.
What is your return and exchange policy?
Please see our shipping and exchange policy here
How do I change my shipping address?
If you have not placed the order, you can edit the shipping address on the checkout page.
If you have already finalized the order, and you made a mistake, please call us at 1-800-541-0740.
What do I do if I entered an incorrect shipping address?
Give us a call at 1-800-541-0740
How do I track the status of my order?
You can log into your account and click on orders. You will see all of the orders that you have made.
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Once you see the correct order click the view order, and then you will see the tracking information.
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How do I receive customer support?
Please call 1-800-541-0740 or us the contact us form.
Do you ship to my country?
We ship to all countries, but most of the time, the shipping is cost prohibitive.
Do you sell Gift Cards?
Yes, we do sell gift card that can be used in the store. Â
Does Tax apply to gift cards?
We do not charge tax on the purchase of gift cards, but when someone redeems the gift card, taxes will apply if applicable.
Can I check my Gift Card Balance?
Yes, you can click here if you know the gift card code, or look in your account under Gift Cards.
Can I used my Gift Card for the complete purchase?
Since the gift card is considered Cash, you can use it for the complete purchase including tax and shipping. The gift card will be applied after the total amount is figured.
Do I earn GC points on Gift Card purchases?
No, but you will earn the points that you would have earned when you redeem the gift card since it is considered a form of payment and applied after the order total is completed.